♿ We arrange special assistance for every passenger — Request yours now — it's free to check
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Priority Boarding Included

Wheelchair &Special Assistance Request

Need mobility support, special meals, or medical equipment on your flight? We arrange everything with your airline. Priority boarding, ramp assistance, and full check-in support — for USA, UK, and Singapore travelers.

Call +1 (360) 313-7028
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About This Service

Wheelchair Addition & Special Assistance Request

Travelling with a disability, mobility limitation, or a medical condition requires careful advance planning. Most airlines provide complimentary wheelchair assistance as mandated by US DOT regulations (Air Carrier Access Act), the UK Civil Aviation Authority, and Singapore CAAS — but it must be requested in advance.

SureFlight Booking manages these requests on your behalf, coordinating directly with airline special assistance teams to ensure a seamless, dignified, and comfortable journey from check-in through to your final destination seat.

How Will SureFlight Booking Help?

SureFlight Booking will communicate your request with the respective airline on your behalf. Regardless of any circumstances, the final decision regarding Wheelchair and Special Assistance Addition will be from the Airlines. Our support team requires a minimum of 24 hours to act upon your raised request — we recommend requesting at least 48 hours before departure.

What We Arrange

Special Assistance Services We Coordinate

We handle a full range of special assistance requests across all major airlines for USA, UK, and Singapore routes:

Airport Wheelchair Service
Wheelchair from check-in through gates, boarding, and arrival at destination.
Complimentary
Priority Boarding
Pre-board the aircraft before general boarding begins — extra time to settle in.
Priority Access
Aisle Wheelchair (On-Board)
Narrow aisle chair to reach seat on wide-body aircraft. Available on most long-haul flights.
Advance Request
Special Meal Request
Diabetic, low-sodium, gluten-free, kosher, halal, vegan, or medically prescribed meals.
Advance Request
Medical Equipment Clearance
Pre-approval for oxygen concentrators, CPAP machines, insulin kits, and medical devices.
Doc Required
Deaf / Blind Passenger Support
Sensory assistance arrangements, escort service, and communication accommodations.
Complimentary
Stretcher / Incapacitated Passenger
Full stretcher or fully incapacitated passenger arrangements including cabin crew coordination.
Pre-Approval
Senior Citizen Assistance
Priority check-in, baggage assistance, and escort service for elderly passengers travelling alone.
Priority

Who This Service Is For

Select Your Reason for Special Assistance

Our special assistance service covers a wide range of passenger needs. Here are the most common reasons travelers use this service:

♿Wheelchair User — full or partial mobility limitation
🏥Medical Reason — recovering from surgery or illness
👴Senior Citizen — elderly traveller needing escort
👶Wheelchair Chair User — child or infant traveller
👁️Visual or Hearing Impairment — sensory assistance
✈️Other — any passenger requiring special boarding support

How It Works

Step-by-Step: How to Request Wheelchair & Special Assistance

1

Contact SureFlight Booking — At Least 48 Hours Before Departure

Submit the form on this page, call us on +1 (360) 313-7028, or send a WhatsApp message. Provide your booking reference (PNR), airline, travel date, and the type of assistance required. The earlier you request, the better the airline can prepare.

2

We Contact the Airline's Special Assistance Desk

SureFlight Booking liaises directly with the airline's accessibility or special services team. We add the assistance request to your booking as an SSR (Special Service Request) code, which is recognized globally by all major carriers and airports.

3

Receive Confirmation with Full Details

Once the airline confirms your special assistance, you will receive an updated itinerary with confirmation of the service arranged — wheelchair type, boarding procedure, and any specific arrangements for your route.

4

Arrive at the Airport & Notify Staff at Check-In

On the day of travel, inform the check-in agent that special assistance has been pre-arranged. You will be directed to the accessibility desk. Wheelchair escorts will meet you and accompany you through security, the gate, and onto the aircraft.

Important: Our support team requires a minimum of 24 hours to act upon your raised request. We strongly recommend contacting us at least 48 hours before departure for all special assistance requests including wheelchair, special meals, and medical equipment clearances.

Coverage

Airlines We Arrange Special Assistance For

American Airlines
Delta Air Lines
United Airlines
Southwest Airlines
British Airways
Virgin Atlantic
easyJet
Emirates
Singapore Air
Scoot
Qatar Airways
Lufthansa
Air France
Air Canada
JetBlue Airways
Allegiant Air

Global Coverage

Serving USA, UK & Singapore Travelers

🇺🇸
United States
ACAA protects all passengers. Free wheelchair mandated on all US carriers. We ensure compliance and comfort.
🇬🇧
United Kingdom
CAA EC1107/2006 rights apply. All UK airports provide PRM assistance. We pre-arrange everything.
🇸🇬
Singapore
Changi Airport's world-class accessibility. Singapore Airlines, Scoot, and Jetstar Asia all covered.

DOT & CAA
Compliant Requests

Confirmed With
Airline Every Time

4.9★ Rated
Service

24/7 Live
Human Support

Common Questions

Frequently Asked Questions — Wheelchair & Special Assistance

How do I request wheelchair assistance for my flight?

Contact SureFlight Booking at least 48 hours before your departure. Fill out the form on this page or WhatsApp us your PNR, airline, travel date, and the type of assistance needed. We will coordinate with the airline's special assistance team and add an SSR code to your booking to ensure the service is arranged at every stage of your journey.

Is wheelchair assistance free on airlines?

Yes, basic wheelchair assistance is provided free of charge by all major airlines as required by the US Air Carrier Access Act (ACAA), UK CAA EC1107/2006 regulation, and Singapore CAAS rules. This includes wheelchair from check-in, through security, to the gate, and onto the aircraft. Transportation of personal mobility devices such as power wheelchairs may be subject to airline-specific conditions.

How far in advance should I request special assistance?

We recommend requesting special assistance at least 48 hours before departure. Our support team requires a minimum of 24 hours after receiving your request. For complex needs like stretcher arrangements, medical equipment pre-approval, or special meal orders, we recommend requesting 5–7 days before departure to ensure everything is fully confirmed.

Can I travel with my own power wheelchair or scooter?

Yes. Most airlines accept power wheelchairs and mobility scooters as checked baggage at no additional fee. The airline will need details about the battery type (lithium or dry cell), wheelchair dimensions, and weight. SureFlight Booking will coordinate all pre-approval with the airline so your device is safely transported and waiting for you at your destination.

What if my wheelchair assistance is not arranged at the airport?

If assistance is not immediately available when you arrive, inform the check-in agent or any airline staff immediately and cite your booking reference. You can also call SureFlight Booking's 24/7 support line at +1 (360) 313-7028 and we will intervene with the airline's airport liaison team on your behalf in real-time.

Can I request special meals for medical or dietary needs?

Yes. SureFlight Booking can arrange special meal requests for diabetic, low-sodium, low-fat, gluten-free, halal, kosher, vegan, and medically prescribed diets. Special meal codes (SPML, DBML, VGML etc.) are added directly to your booking. These must be requested at least 24–48 hours before departure depending on the airline.