Privacy Policy

At SureFlight Booking, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains the types of information that is collected and recorded by SureFlight Booking, and how we use such information.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@sureflightbooking.com or call us at +1 (360) 313-7028.

This Privacy Policy applies only to our online activities and is valid for visitors to our website sureflightbooking.com with regard to the information that they shared and/or we collected at SureFlight Booking. This policy is not applicable to any information collected offline or via channels other than this website.

By using our website, you hereby consent to our Privacy Policy and agree to its terms. If you do not agree with any part of this policy, please discontinue use of the site. Your continued use of sureflightbooking.com following the posting of changes to this policy will be deemed your acceptance of those changes.

2Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly — by phone, WhatsApp, or email — we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you use our flight search tool or submit a service request (such as a name correction, medical cancellation, wheelchair assistance, infant addition, or baggage allowance enquiry), we may collect:

Your full name as it appears on your travel document
Email address and phone number
Booking reference numbers and ticket details
Passport or travel document information where required to process your request
Departure and destination details, travel dates and passenger numbers
Any other information necessary to fulfil your service request

3How We Use Your Information

We use the information we collect in various ways, including the following:

To provide, operate and maintain our website and consultancy services
To process and manage your flight ticket service requests on your behalf
To communicate directly with the airline, travel agent or booking platform on your behalf
To improve, personalise and expand our website and services
To understand and analyse how you use our website
To develop new products, services, features and functionality
To communicate with you, either directly or through one of our partners, including for customer service purposes
To send you updates and information related to your service request
To find and prevent fraud and protect the security of our services
To comply with applicable legal and regulatory obligations

We do not sell, trade or rent your personal information to third parties. Information may be shared with airline representatives and industry systems solely as required to process your specific service request.

4Log Files

SureFlight Booking follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, internet service provider (ISP), date and time stamp, referring/exit pages and possibly the number of clicks.

These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website and gathering demographic information.

5Advertising Partners Privacy Policies

SureFlight Booking products are ad-free. We do not partner with advertising networks and we do not allow third-party advertisers to track visitors across our website. We do not display advertisements and no advertiser pays us to promote products or services in conversations or pages on sureflightbooking.com.

You may consult third-party links from our website. Those external sites may use technologies such as cookies, JavaScript or web beacons. Their respective Privacy Policies govern such usage and SureFlight Booking has no access to or control over those technologies.

6Third Party Privacy Policies

SureFlight Booking's Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective Privacy Policies of these third-party services for more detailed information. It may include their practices and instructions about how to opt out of certain options.

You can choose to disable cookies through your individual browser options. Detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.

7Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction or damage. Booking references and passport details shared with us for service processing are handled with strict confidentiality and are not retained beyond the period necessary to fulfil your request, unless required by law.

While we strive to use commercially acceptable means of protecting your personal information, we cannot guarantee its absolute security. We will notify you promptly in the event of a data breach that may affect your personal rights.

8CCPA Privacy Rights
(Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers
Request that a business delete any personal data about the consumer that a business has collected
Request that a business that sells a consumer's personal data, not sell the consumer's personal data

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at support@sureflightbooking.com.

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:

Email: support@sureflightbooking.com | Phone / WhatsApp: +1 (360) 313-7028 | Website: sureflightbooking.com

10Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in and/or monitor and guide their children's online activity.

SureFlight Booking does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately at support@sureflightbooking.com, and we will do our best efforts to promptly remove such information from our records.

11Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this document. You are advised to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

12Contact Us

If you have any questions about this Privacy Policy, your data, or if you wish to exercise any of your data protection rights, please contact SureFlight Booking:

Email: support@sureflightbooking.com
Phone / WhatsApp: +1 (360) 313-7028
Website: sureflightbooking.com
Business: SureFlight Booking — Independent Travel Consultancy
Markets Served: USA · United Kingdom · Singapore

We aim to respond to all privacy-related enquiries within 5 business days and are required by law to respond to formal data rights requests within one calendar month.

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