What is SureFlight Booking?
SureFlight Booking is an independent travel consultancy providing 24/7 manual flight support. We help travelers with complex ticket issues like name corrections, medical waivers, and special requests by communicating directly with airlines on your behalf.
Are you affiliated with any airline?
No. SureFlight Booking is a fully independent third-party consultancy. We are not affiliated with, endorsed by, or connected to any airline. We work for you, the traveler, to resolve issues that automated systems can't handle.
How long does a name correction take?
Our team requires a minimum of 48 hours to process document verification. Most airlines confirm corrections within 24–72 business hours. Submit your request via our
Name Correction Page for a 4-hour response.
Can I get a refund for a medical emergency?
Yes, major airlines offer medical waivers for hospitalization or bereavement. **Important:** Do not cancel online first. Visit our
Medical Cancellation Page
so we can negotiate a full refund or waiver for you.
What airlines and countries do you serve?
We cover 500+ airlines globally, including United, Delta, British Airways, and Singapore Airlines. We primarily serve travelers in the **USA, UK, and Singapore**, but can assist with most international routes.
Can you help with extra baggage or wheelchairs?
Yes. We can add pre-paid baggage (saving up to 60% vs airport fees) and coordinate wheelchair or special assistance directly with the airline's ground handling team. Check our
Services Hub for more details.
How do I contact your team?
You can reach us 24/7 via phone at
+1-888-568-5002 or via WhatsApp. Our average response time for urgent flight issues is under 3 minutes.
Is my personal information safe?
Absolutely. All data, including passport and medical info, is SSL encrypted and handled with strict confidentiality. We only share data with the airline to process your specific request.
What is your refund and cancellation policy?
We provide a transparent service. Please review our full
Refund Policy and
Privacy Policy for details on service fees and data handling.
Still have questions?
Our experts are online right now to solve your ticket problems.
Last Updated: April 2026